Refund Policy:
Please be aware that since we craft each item at order for our customers, we do not offer full refunds for any order with stain or paint, or with any customizations.
Items may be returned up to 7 days from date of pick-up/delivery. Delivery charges/set-up fees are not refundable.
Returns/refusals/cancellations without paint or stain are subject to a 25% restocking fee of your total order, excluding tax. With paint or stain, the restocking fee is 50%. Return shipping/pick-up/delivery costs are the responsibility of the customer. It will normally take 7 - 10 business days from cancellation/refusal/return for refund; please be advised that there may be a longer time frame involved, due to special circumstances.
Lifetime Frame Guarantee
Subject to normal usage, if you ever have a problem with one of our frames, we will make it right. If you still live in the DFW area, we will come to you--no charge for travel or materials. If you have moved from out of the DFW area, we will charge a shipping fee for the replacement boards and send you instructions on how to replace the boards you need.
Please be aware that since we craft each item at order for our customers, we do not offer full refunds for any order with stain or paint, or with any customizations.
Items may be returned up to 7 days from date of pick-up/delivery. Delivery charges/set-up fees are not refundable.
Returns/refusals/cancellations without paint or stain are subject to a 25% restocking fee of your total order, excluding tax. With paint or stain, the restocking fee is 50%. Return shipping/pick-up/delivery costs are the responsibility of the customer. It will normally take 7 - 10 business days from cancellation/refusal/return for refund; please be advised that there may be a longer time frame involved, due to special circumstances.
Lifetime Frame Guarantee
Subject to normal usage, if you ever have a problem with one of our frames, we will make it right. If you still live in the DFW area, we will come to you--no charge for travel or materials. If you have moved from out of the DFW area, we will charge a shipping fee for the replacement boards and send you instructions on how to replace the boards you need.
